Off-White Loose Jeans

We want to ensure you properly receive your package as soon as possible! Please read below to help guide your shipping selection for the smoothest arrival process.

SOLELEGIA Shopping

Standard shipping orders take 5-10 business days to be processed and packaged before being shipped out of our warehouse.(Excluding Pre-Order) Please note: During high peak seasons, this may take longer due to high order volume.

Delivery times are estimated AFTER shipping and based on business days (Monday-Friday) and do not include holidays. We do not ship on Saturdays or Sundays.

Tracking Your Order:

Once your order is successfully packed for shipment, you will receive an email notification with your tracking number.

Carrier Contact Numbers:

• USPS: 1-800-275-8777
• FedEx: 1-800-463-3339
• International USPS: 1-800-222-1811

SOLELEGIA is not responsible for:

• Delays with US Postal Service or FedEx shipping
• International Duties or Customs Charges
• If a package is shipped back to us due to an incorrectly entered address or undeliverable address.
• Lost, damaged, or marked delivered items. To file a claim with the carrier, please click one of the following links: FedEx Claims Support,USPS Claims Support orUPS Claims Support

Pre-Order Items  

These items will be shipped as soon as they arrive to our warehouse.(Please note the time on the product page or contact customer service.) If an order is placed with items that are both in-stock AND pre-order items, we will ship the items in stock out ASAP, then ship your pre-ordered item when it's received. If expedited shipping was purchased for your order that included both items in stock and pre-ordered items, we will expedite what is currently in stock, then use free standard shipping for the item(s) pre-ordered when they arrive to our warehouse.

Bespoke Dressmaking Items  

All items in this collection are pre-order. Once your custom serviceis finalized, our team will notify you of the expected delivery date. Upon completion, we will ship your order promptly.

Wrong Address Disclaimer

• It is the buyer's responsibility to make sure that they enter the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact us here as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.
• If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.