RETURN POLICY

SOLELEGIA gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online *within 15 days* of the delivery date.

Please carefully review our policy. If you have any questions please click here to contact our customer service team.

OVERVIEW:

  • All returns must be requested*within 15 days* of the delivery date.
  • Customer must email us to begin return process.
  • Returns are for STORE CREDITonly and issued via email as an E-gift card.No refunds will be issued.
  • Items should be unworn, unwashed, undamaged, and returned in their original packaging where possible.
  • Shipping is non-refundable, unless there was a mistake on our end.
  • FINAL SALE items are not eligible for return. See list below.

FINAL SALE:

  • Sale Category or items discounted 30% or greater
  • Face Masks
  • Gift Cards
  • Hats or Hair Accessories
  • Intimates, Tights or Hosiery
  • Jewelry
  • Personalized or Custom made-to-order items
  • Swimwear missing, unattached sanitary liner

Exchanges

Sorry for the inconvenience, we currently do not offer exchanges. However, we will advance this part as soon as possible. Stay tuned.

RETURN POLICY FAQ's

GIFT CARD / STORE CREDIT

If your gift card or store credit isn't showing in your email inbox, please check your spam/junk folder.

  • E-gift card codes and store credit codes will expire 5 years from the date issued.
  • If your order is a little more than your gift card is worth, an additional form of payment will be required at checkout.
  • Your use of the Gift Card constitutes your agreement to our Terms of service.

Defective Items

  • If you have received a defective item, please contact customer care here within 2 DAYS to inform us of the issue. If we are not notified within two days of receiving the item, it will nolonger qualify for a return or  You must include a photo of the damage/defect with your email.
  • We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
  • The exactcolors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions.Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

Cancelling Or Changeing Your Order

Order Status

Requirements and Notice

Solution

Before shipment

Apply cancel orders within 24 hours

100% order amount

Apply cancel orders OVER 24 hours

95%of the order amount(deduct 5% processing fee)

Change Size

Contact Customer Service Team via contact@solelegia.com

Shipped

Once an order has been shipped, it cannot be canceled or changed.

*For the below circumstances, we don't accept a refund request without return. But we can offer a coupon for your next order.

(However, we can offer a coupon for your next order, please contact our customer service for details.)

  1. Don't like the item;
  2. Not fit as expected without any quality problems;
  3. Shipping status shows delivered but the buyer didn't received;
  4. Differences/misunderstanding (on products/fabric) which has already been claimed in our description/title;
  5. Placed a wrong order and shipped;
  6. Not according to the size chart to choose the size caused by unfit.

If you have any other questions, please feel free to get in touch with our customer service at contact@solelegia.com.